If you are not completely satisfied with the quality of your order upon arrival, please contact customer care- consumer@saliahdates.com within 48 hours of receipt, with a detailed description and photograph(s), for assistance with a replacement or exchange. Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for re-shipment. Saliah Foods reserves the right to limit replacements. For more details, please go to our Returns & Refunds page.
How soon should I request for a replacement?
All replacement requests must be made within 48 hours of order receipt. Once the request has been accepted by our team, the replacement order will be shipped to the same address. In case a replacement is not possible, a refund will be processed.
When will I receive my refund?
Our refund approval process takes 1-2 working days. Once approved, you will be sent a confirmation email with the details. Depending on your bank, you should receive the refund amount within 2 weeks.
